The Doodlebuggers’ Process Map of Service Area Document, Document, Document! We cannot stress that enough to you our valued customers and our team members. Everything we do from the initial phone call, to the inspection, to repairs, we document with digital photos and written forms. We schedule your inspection and/or cleaning at convenient date and time for you. Once the job is complete, we will send you via email, before pictures (if repair is recommended), completed Doodlebuggers inspection or evaluation form (if you’re not present and payment has been made), estimates for repair (if recommended), sample warranties (if repair’s are recommended), and all titled with the property address and your name. Our Certified Technicians Our Raving Reviews! Our technicians are not sub contractors they are true employees of the company. They go through a rigorous process to learn every detail of all of our services. Most of our technicians are cross trained and certified in many designations including the National Air Duct Cleaners Association(NADCA), Chimney Safety Institute of America (CSIA) to name a couple. They must earn these designations via national standardized testing. This is not something to take lightly; we want to ensure they know what they are doing while they are serving your property. Our certified technicians do not work off commission, so when they recommend a repair it is not personally benefiting them to make that recommendation. They are true certified technicians, not sales people in disguise as a technician. We want you to feel confident that we are always sending the very best to inspect, clean or repair your property. Doodlebuggers Insurance We are honored that you have considered our company to serve your needs. We carry up to 1 million dollars coverage for the following policies; auto, workers compensation, general liability and errors and omissions insurance policies. We would be happy to add you to our insurance policy as a certificate holder. If you would like these certificates, please send your request including your name, address, phone number, and email address by fax to 850-497-7013, email to firstname.lastname@example.org, or mail your request to Doodlebuggers Service Network 38 S. Blue Angel Parkway #213, Pensacola, FL 32506. Absent Homeowners and Personal Rental Properties We serve many homeowners while they are aboard or stationed elsewhere. This is a very common occurrence and with today’s technology, it is safe and easy to provide service for you. We are able to complete all inspections, cleanings, or repairs as long as we have access to the home. A neighbor, tenant, friend, or family member can meet our technician at the home to let us in for service. We simply ask, during the scheduling process to put a credit card on file for payment. Once all service is completed, we will charge the credit card, shred the credit card number and email all supporting documents including digital photos of work performed to your preferred email address. For more information on rental properties please click here. Payment for Service We ask for payment when your service is completed. We accept company or personal checks, Discover, Visa and MasterCard for payment. We do not keep any credit card numbers on file and shred all credit card numbers after we process the card. Upon request, a paid receipt can be emailed or mailed. All checks should be made payable to Doodlebuggers Service Network and mailed to 38 S. Blue Angel Parkway #213, Pensacola, FL 32506. Please include your invoice number on your check. Estimates for Repair We highly encourage questions to anything we have suggested or recommended for a property. The packet we send may not always answer every question, so please feel free to call our office. This is an everyday event for us, but for most people they do not understand what we are recommending and why. We would be happy to explain. We are honest and transparent in all of our dealings; there are never any surprises, if we can help it. Once an estimate is approved by the homeowner, please sign the estimate and fax or email the signed copy to our office. Upon receipt, we will order any parts needed to complete the repair and contact you to schedule the repair job. When the repair is complete, we will send before & after pictures of the repair and warranties (if applicable) to your preferred email address. We look forward to working with you. If you have any further questions call our office at any of the numbers listed below. We are open Monday through Friday from 8 am to 5 pm.