The following is a list of what we consider are the inalienable rights of customers.

  1. As a customer, you are entitled to be treated like a real, individual, fellow Human Being with friendliness, honesty, and respect.
  2. As a customer, you are entitled to full value for your money. When you use our services you should feel assured that it was a good value and that our service was exactly what it was represented to be or better.
  3. As a customer, you are entitled to a COMPLETE guarantee of satisfaction.
  4. As a customer, you are entitled to punctual service with 1 hour arrival windows Not 4 hour windows. If we cannot be on time, you are entitled to a phone call before your appointment time and an apology.
  5. As a customer, you are entitled to speedy, courteous, knowledgeable answers to all inquiries. You are entitled to all the help we can give in finding exactly the service or information needed.
  6. As a customer, you are entitled to the privilege of being an individual and dealing with individuals. If there is a question on your account, you are entitled to talk or correspond with another individual so the question can be resolved immediately on the most mutually satisfactory basis possible.
  7. As a customer, you are entitled to a no-hassle buying experience. To make it easy for you to buy from us, we accept checks, Visa, MasterCard, Discover Card and cash, of course.
  8. As a customer, you are entitled, no make that encouraged to complain. We would miss you terribly if you left us without telling us why, because even if we cannot make you happy, you may save a future customer from the same problem.
  9. As a customer, you are entitled to deal with a company that is honest and upfront. A company that does not operate under numerous names and phone numbers to trick you. A company that does not use the “free inspection” or “free estimate” ploy to get in your home just to rip you off.
  10. As a customer, you are entitled to be treated exactly as we want to be treated when we are someone else’s customer!

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